EW Furvella LLC is a US-based online retailer of pet supplies, currently offering only domestic shipping within the United States.
- Shipping Area
We currently only ship to addresses within the United States.
Not currently supported:
International Shipping
Addresses outside the US
APO/FPO/DPO Military Addresses
Addresses outside the US via forwarding services
Shipping restrictions may apply to some remote areas or special addresses; please refer to the shipping options displayed on the checkout page for details.
- Shipping Carriers
Depending on the items, shipping address, and shipping method, we may ship your order through the following transportation companies:
USPS (United States Postal Service)
UPS
FedEx
The actual carrier may vary depending on order volume.
- Order Processing Time
Under normal circumstances, orders will be processed and handed over to the carrier for shipment within 1–3 business days after successful payment.
Delays on weekends, US federal holidays, and due to order volume, weather, or other uncontrollable factors may not be included in the normal processing time.
- Estimated Delivery Time
After your order is delivered to the carrier, the estimated delivery time is typically 2–7 business days.
These times are estimates only and are not guaranteed delivery dates. Actual delivery time may be affected by the delivery address, weather, holidays, carrier operations, and other uncontrollable factors.
The total estimated delivery time is typically: Order processing 1–3 business days + shipping 2–7 business days.
- Tracking
After your order is shipped, we will usually provide you with tracking information. You can use the tracking number to check the package status on the corresponding shipping company’s official website.
Logistics information may take some time to update in the carrier’s system.
- Delivery Delays
If your package is delayed due to severe weather, natural disasters, holidays, carrier operational issues, incorrect address, or other uncontrollable factors, we will do our best to assist you in tracking your order status.
Transportation time is part of the carrier’s actual delivery process, and we cannot guarantee delivery on a specific date.
- Shipping Address
Please ensure the recipient’s name, street address, city, state, and ZIP Code are accurate when placing your order.
Additional shipping fees may apply if the package is returned or reshipped due to an incorrect, incomplete, or undeliverable address.
- Package Shows Delivered but Not Received
If the tracking information shows the package has been delivered but you cannot find it, we recommend first checking your porch, garage, mailbox, parcel locker, and other secure locations, and checking with family members, neighbors, or property management.
If you still cannot find it, please contact us immediately, and we will assist you in locating it as needed.
- Contact Us
If you have any questions about delivery, tracking, or order status, please contact us:
Address: 28126 FLORENCE LN, SANTA CLARITA, CA 91351
Email: [email protected] / [email protected]