EW Furvella LLC is committed to providing customers with high-quality pet supplies and a reliable shopping experience.
- Refund Period
If you receive a product that has a quality problem, a manufacturing defect, or is materially inconsistent with the order description, you can request a refund or return from us within 30 days of receiving the goods.
Refund or return requests after 30 days may not be accepted unless otherwise stipulated by applicable law.
- Items Eligible for Refund
The following conditions may qualify for a refund or return:
The item has a manufacturing defect;
The item has an obvious quality problem;
The item was damaged upon receipt;
The received item is clearly inconsistent with the item purchased in the order.
We may ask you to provide your order number, product photos, a description of the problem, or other reasonable information to confirm whether the item has a quality problem.
- Circumstances Not Eligible for Refund
Unless there is a quality issue with the product or applicable law stipulates otherwise, the following situations are generally not eligible for a refund:
Personal dislike or change of purchase intention; Incorrect size, color, or style selection; Wear and tear due to normal use; Problems caused by improper use, storage, or human-caused damage; Refund requests older than 30 days.
- Refund Request Method
To request a refund, please contact us within 30 days of receiving the product at:
Please provide the following in your email:
Order number; Purchaser’s name; Contact email address; Product name; Problem with the product; Necessary product photos or videos.
Our customer service team will review your request and inform you of the processing method.
- Refund Processing
If your refund request is approved, we will arrange a refund based on the specific circumstances.
Refunds are usually returned to the original payment method used when you placed the order. The actual arrival time may vary depending on the processing time of the payment institution, bank, or credit card company.
We will not send refunds to other payment methods without your authorization.
- Return of Defective Goods
If a returned item is confirmed after review, we will provide you with appropriate return instructions.
Please do not send the item back directly without our prior confirmation. Packages returned without following the return instructions may cause delays in refund processing.
If the item is confirmed to have a quality issue, we will cover reasonable return processing costs or provide a suitable solution, depending on the specific circumstances.
- Partial Refund or Other Solutions
Depending on the nature of the product issue, we may offer:
Full refund;
Partial refund;
Replacement;
Other reasonable solutions.
The specific processing method will be determined based on the product issue, order details, and applicable law.
- Legal Rights
This refund and return policy does not restrict any non-waiveable consumer rights enjoyed by the consumer under applicable U.S. federal, state, or local laws.
If applicable law requires us to provide additional rights to refunds, returns, or indemnification, we will comply with applicable law.
- Contact Us
For refund requests or any questions regarding this policy, please contact us:
Address: 28126 FLORENCE LN, SANTA CLARITA, CA 91351
Email: [email protected] / [email protected]
Refund Period: Within 30 days of receiving the goods
Applicable to: Quality issues, manufacturing defects, shipping damage, or obvious discrepancies between the product and the customer’s description.