EW Furvella LLC (hereinafter referred to as “we” or “the Company”) respects and values your personal information privacy. This Privacy Policy explains how we collect, use, protect, and retain your personal information when you visit, use, or purchase pet supplies through our website.
- Information Collection
To process your orders and provide you with related services, we may collect information that you voluntarily provide, including but not limited to:
Name
Shipping address
Email address
Phone number and other contact information
Order and transaction-related information
We only use this information to the extent necessary to provide products and services, process orders, deliver goods, provide customer service, and perform related business.
- Payment Security (PCI-DSS Compliance)
We value the security of your payment information.
All online payment transactions are processed through secure third-party payment service providers or payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.
EW Furvella LLC does not store complete credit card numbers or CVV security codes on our own servers.
Payment card information is processed and protected by the relevant third-party payment service providers in accordance with their security standards and applicable payment card industry security requirements.
- Third-Party Sharing
To complete orders and provide you with related services, we may share relevant personal information with trusted third-party service providers to the extent necessary, such as:
Payment service providers
Logistics and delivery service providers
Website and technology service providers
Service providers that provide us with necessary business support
We only share information necessary to provide the relevant services and require the relevant service providers to process your personal information in accordance with applicable laws and reasonable security measures.
We will never sell your personal information.
- Data Retention
We will retain your personal information for the period necessary to achieve the purposes for which it was collected, including the period necessary for processing orders, providing customer service, processing returns and exchanges, maintaining business records, and fulfilling legal, tax, accounting, or other legal obligations.
When personal information is no longer reasonably necessary for business or legal retention, we will take reasonable measures in accordance with applicable laws to delete, destroy, or otherwise securely process the relevant information.
- Data Rights
Under the applicable privacy laws of your state of residence, you may have specific rights related to your personal information, including:
Requesting access to your personal information held by us;
Requesting the deletion of your personal information;
Requesting correction of inaccurate personal information, where permitted by applicable law;
Understanding how your personal information is collected and used.
If you wish to exercise your data rights under applicable law, you can contact us at:
We will process your request to the extent permitted by applicable law and may take reasonable steps to verify your identity to protect the security of your personal information.
- Information Security
We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, use, disclosure, modification, or destruction.
However, please note that no method of internet transmission or electronic storage can guarantee absolute security. Therefore, we cannot guarantee that personal information will be absolutely secure in all circumstances.
- Privacy Policy Updates
We may update this Privacy Policy based on business changes, applicable legal requirements, or adjustments to website services. The updated Privacy Policy will be posted on this page and will take effect from the date of posting or the date specified in the policy.
- Contact Us
If you have any questions about this Privacy Policy, how personal information is processed, or your data rights, please feel free to contact us.