- What products do you sell?
EW Furvella LLC is a US online retailer of pet supplies, primarily providing US consumers with pet daily necessities and related products through its website.
- Which areas do you ship to?
Currently, we only support shipping within the United States.
International shipping is not currently offered. Delivery restrictions may apply to some special addresses; please refer to the shipping options displayed on the checkout page.
- Which shipping companies do you use?
Depending on the order and shipping address, we may use the following carriers:
USPS
UPS
FedEx
The actual carrier will be determined at the time of order shipment.
- How long does it take for my order to ship?
Under normal circumstances, orders typically take 1–3 business days to process after successful payment.
Once the order is handed over to the carrier, it typically takes approximately 2–7 business days to complete delivery. Actual time may be affected by weather, holidays, logistics conditions, and other uncontrollable factors.
- Can I track my order?
Yes. After your order is shipped, we usually provide tracking information. You can use the tracking number to check the package status on the corresponding carrier’s website.
- Can I cancel my order?
If your order has not yet entered the processing or shipping process, you can contact us to inquire about cancellation.
As orders may enter the processing process quickly after payment, we cannot guarantee that all cancellation requests will be successful.
- Do you support returns and refunds?
For cases of quality issues, manufacturing defects, shipping damage, or goods that are clearly inconsistent with the order, you can contact us within 30 days of receiving the goods to apply for a return or refund.
Unless there is a quality issue with the product or other applicable laws stipulate otherwise, returns or refunds for personal reasons are generally not accepted.
- What should I do if I receive a product with quality issues?
Please send an email within 30 days of receiving the product to:
and provide the order number, product name, a description of the problem, and any necessary photos or videos. Our customer service team will review the specific situation and inform you of the subsequent processing methods.
- How long does it take for a refund to arrive? Once approved, refunds are typically returned to the original payment method.
Actual arrival time depends on the processing time of your bank, credit card company, or other payment service provider.
- Is payment secure?
Yes.
Online payments are processed through secure third-party payment service providers using PCI-DSS compliant payment processing methods.
EW Furvella LLC does not store complete credit card numbers or CVV security codes on its servers.
- Will you sell my personal information?
No.
We do not sell your personal information. To fulfill orders and provide related services, we may share relevant information with payment service providers, logistics companies, and other necessary service providers only to the extent necessary.
Please see our Privacy Policy for details.
- Can my personal information be deleted?
You may have the right to request access to, correction, or deletion of your personal information under applicable privacy laws in your state.
To make such a request, please contact us:
We will process your request in accordance with applicable law.
13. Why might my order be cancelled?
We may cancel an order in cases of insufficient stock, unsuccessful payment, obvious errors in order information, suspected fraudulent transaction, or other reasonable circumstances.
If your order has already been paid for and is cancelled, we will issue a refund to the original payment method, where applicable.
- How to contact EW Furvella LLC?
You can contact us through the following methods:
Address: 28126 FLORENCE LN, SANTA CLARITA, CA 91351
Customer Service Email: [email protected] / [email protected]
We will do our best to respond to your inquiries promptly and assist with order, shipping, refund, and other customer service issues.